Refund Policy
Effective date: 2026-09-21
This policy applies to purchases from Kidvenue, registered under S0655306C at Raffles Avenue 30, 039803 Singapore, Singapore.
This refund policy applies to all services offered by Kidvenue, including themed party rooms and catering packages.
Eligibility for Refunds
Refunds are available for bookings made directly with Kidvenue. Eligibility is subject to the terms outlined in this policy.
Exclusions from Refunds
Refunds do not apply to deposits or fees for additional services once the event has commenced.
How to Request a Refund
To request a refund, please contact our support team with your booking details and reason for the request.
Refund Processing Time
Refund requests will be processed within 14 business days after approval. Refunds will be issued to the original payment method.
Cancellation Policy
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.